AODA Accessibility for Ontarians with Disabilities Act

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), is a law passed by the Ontario legislature that allows the government to develop specific standards of accessibility and to enforce them.

The AODA was designed to make Ontario more accessible by identifying, removing and preventing barriers for persons with disabilities. The AODA has five standards, the first of which is the Accessibility Standards for Customer Service, Ontario Regulation 429/07. Other proposed standards are being developed in the areas of transportation, information and communications, employment and built environment. The customer service standard applies to all people, businesses and organizations that provide goods and services to the public or to other businesses or organizations with one or more employees.

The goal of the customer service standard is to ensure that people with disabilities are given the same access to goods and level of customer service as everyone else. Businesses are expected to provide goods and services under the principles of dignity, independence, integration and equal opportunity. The Standard also mandates measures surrounding communication, assistive devices, guide dogs, service animals and service dogs, support persons, service disruptions, feedback and training.

To inquire about additional information, contact aoda@ihsa.ca.

 

Additional Resources

 

Accessibility Plans

This is a PDF document of IHSA's Accessibility Plans.

Download Now

IHSA's Commitment Statement

This is a PDF document of IHSA's Commitment Statement

Download Now
 

Policy 3-01 Customer Service Standard

The Infrastructure Health & Safety Association (IHSA) is committed to eliminating barriers and improving accessibility for individuals with disabilities in a manner that respects dignity, independence, integration and equal opportunity.

Download Now

Policy 3-17 Integrated Accessibility Standard

Infrastructure Health & Safety Association (the “IHSA”) recognizes the need to identify and remove barriers faced by individuals with disabilities and to improve accessibility to these individuals.

Download Now
 

Customer Feedback Form (PDF)

At IHSA, we strive to meet the needs of all our clients. This is a PDF file of IHSA's Customer Feedback Form. Thank you for taking the time to complete it. Your feedback will help us serve you better.

Download Now

Customer Feedback Form (DOC)

At IHSA, we strive to meet the needs of all our clients. This is a Word file of IHSA's Customer Feedback Form. Thank you for taking the time to complete it. Your feedback will help us serve you better.

Download Now

Social Networks

Join us on some of the following social networks. Follow our daily tweets on twitter. Browse our video archive on Vimeo and subscribe to our channel on YouTube.

© Copyright Infrastructure Health & Safety Association. All rights reserved.